1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. 

2). We are not responsible for goods delivered to the wrong address input at the time of ordering. 

3). If you catch that you've entered an incorrect address BEFORE we have shipped your order, you can email us at with the correct shipping address and we will update it for you. 

4). Please note, once we have printed your label, we will not be responsible for the incorrect address & the subsequent delivery.


1). If a package is returned to Bri On Brows due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery and the customer was not present to receive the delivery, the customer will be responsible for the cost to reship the package back to them.

2). Bri On Brow will not be held responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

3). No refunds will be provided if any part of the address is incorrect.


1). At the time of shipping, we offer shipping insurance for $1, via Route Insurance, on all orders placed through our website. This insurance will replace your order in the event of loss, theft or damage in transit. Just file a claim and your products will be replaced, at no additional cost to you! 
2). To file a claim quickly and easily, just click here (or click this link: You will need your Route Order ID, which you can find in the email you received from Route after placing your order on our site. (If you don't see it, search your inbox for an email from and it should pop up.) If you still don't see an email, you can use your Order Number as the Route Order ID.

Your Order ID can be found right below the blue "File Claim" button, which you can also click to file your claim. Just follow the prompts and they'll take care of everything. It's super easy and fast. 

3). If you need additional assistance, please email us at